Work
Three systems in production, each told in the number its owner measured: revenue recovered, churn cut, hours given back. Then the range behind them.
01 · Revenue recovery
600,000 dead leads. 170,000 conversations. 2,600 booked appointments. $1.2M in new revenue, from data the business already owned.
Animated figure: a field of 600,000 dormant leads. Conversation pulses ripple through it; leads answer, and a fraction leave the field for a 30-day calendar, landing on the day they booked. 2,600 appointments; new revenue climbs to $1.2M.
02 · Support and retention
A 100,000-user education platform was losing members faster than support could answer. We built a support tier that catches the cancel before the click and reads every complaint against who's leaving.
Education · 100,000 users a month
03 · Coaching capacity
Fourteen coaches were writing 15 hours of check-ins a week, one by one. Now each draft arrives in the coach's own voice. The coach approves. Nothing sends on its own.
Fitness coaching · 14 coaches
These guys are professionals. They communicate exceptionally well.
Also shipped
Identities withheld at the client's request. The scope, the phases and the engineering are real.
01
Financial media
Answers from the publisher's own archive of 10,000+ documents for a 50-person editorial team. The source on every answer, a compliance disclaimer on every output, no financial advice. Ever.
Phases
02
Field services
Built to answer every inbound call, day and night, in place of a $110K+ receptionist role. Quotes the job from satellite imagery while the caller is on the line, then books it into the technician's route.
Phases
03
Property management
A voice and text agent for tenants: collections, maintenance routing and leasing follow-up, with 14 live functions writing back to the property system. The setup fee was invoiced only after the client's own stress test passed.
Phases
04
HR consulting
Cited answers on provincial employment standards and the firm's own policy, with the disclaimer in view. Personal data anonymised. Low-confidence answers go to a person.
Phases
05
Commercial plumbing
Estimate, job, cost and billing on one platform. A rules engine works out progress from payroll, field diaries and inspections, so every billed figure reconciles. No double entry.
Phases
06
Fintech SaaS
A monetisation layer on an existing AI product: self-serve signup, configurable trials, subscriptions, and a timed recovery ladder for failed payments.
Phases
07
Sales enablement
Reps practise live against a voice coach that knows the company's own sales method. Each guardrail breach is flagged on the sentence it happened in, with the full analysis inside a minute of hanging up.
Phases
The range
Voice agents that answer every call and book the job. Research copilots for compliance-heavy publishers. Operations platforms that replace the spreadsheet running the company. Each one built in phases, with its own scope, win conditions and ship date.
Client names and data anonymised.
The record
Next · The Diagnostic
In two weeks we find the one constraint costing you the most, put a number on it, and hand you a 90-day game plan to fix it with AI.
